CREST Waltham Forest is looking to recruit a Senior Administrator to support the
Operations Director and also work closely with all team leaders and managers within
the organisation.
CREST Waltham Forest is a local voluntary organisation that currently works within
the fields of adult mental health and well-being, older adults with dementia, is the
Locally Trusted Organisation for 5 Big Locals and provides the management of a
thriving community centre.
The Senior Administrator will support the Operations Director but also work closely with all team leaders and managers within the organisation and be accountable to the members of the Trustees Management Committee.
The Senior Administrator will lead on all administration processes including IT
provision and the development for the effective delivery across all CREST WF’s
services and projects to its respective clients.
The ability to work using their own initiative is essential as well as be confident to
liaise and be part of the different teams/services that make up CREST WF. The role
is critical to ensuring all the administrative functions run smoothly and efficiently; they
will be responsible for co-ordinating and executing a variety of tasks that support
daily operations across the organisation and contribute to the overall success of the
organisation.
Job Title: Senior Administrator
Responsible to: Operations Director and Chair of the Trustees
Accountable to: Board of Trustees
Location: Harmony Hall 10 Truro Road Walthamstow E17 7BY
(On-site Only) – this can include other venues
Hours: 37.5 hours a week
Salary: £28,000 per annum plus 26 days holiday plus bank holidays
Contract: Permanent
APPLYING FOR THE ROLE
Please download, complete and send the application form to Chris O'Sullivan,
Operations Director at CREST Waltham Forest chris.osullivan@crestwf.org.uk.
JOB SUMMARY
The post holder supports the Operations Director in the daily management of the
charity; the smooth operation of activities and the future development of the charity,
to ensure its continued success. The post holder will also work in close partnership
will all team leaders/managers to ensure the best use of the charity’s resources.
PRINCIPLE TASKS and RESPONSIBILITIES
1. Administration
i) Manage and develop administration systems to ensure the smooth
running of the organisation as a whole
ii) Ensure that all staff are familiar with CREST WF’s policies and
procedures and attend any relevant training in accordance with specific
policies – eg safeguarding; health and safety; first aid awareness
iii) Design and produce an Office Manual for each project/service
iv) Design and produce an Induction Pack for new staff
v) Work with colleagues to make improvements to administrative
systems, and take the lead on implementing changes where necessary
vi) Collate data across all individual projects/services to be used in any
Impact Reports the Operations Director provides to stakeholders,
commissioners and funding organisations
vii) Ensure all projects have the necessary materials, office supplies and
resources to deliver their service
2. Governance
i) Ensure the Board of Trustees and any Sub-Committees and the AGM are
fully serviced including preparation of agendas, circulation of papers and
preparation of minutes
ii) Work with the Operations Director on recruitment, induction, ongoing
training and appraisals
iii) On behalf of the Company Secretary, file relevant documentation at
Companies House and the Charity Commission
3. Staff and Volunteer Management
i) Assist the Operations Director and other members of the Management
Committee in the recruitment of paid staff and volunteers including the
placing of job advertisements, liaising with applicants as appropriate, and
helping at interviews when required
ii) Assist the Operations Director to maintain up-to-date staff and volunteer
HR records, including annual leave, sickness, performance management
and other records, and to process staff and volunteer expenses
iii) Have responsibility for the supervision of any volunteer and/or IT
administrators, ensuring regular one-to-one support and supervision and
appraisal is provided
4. Marketing and Communications
i) Ensure the organisations publicity, website and digital content is
proactively updated, reviewed and refreshed
ii) Lead on the development and publication of regular newsletters and
ebulletins to external stakeholders, and the Annual Impact Document, as
directed by the Operations Director
iii) Oversee the organisation of public events (such as the AGM)
iv) Work closely with team leaders/managers when they organise public
events
v) Work with the Operations Director and the Social Media individual to
develop a social media presence for CREST WF
5. Compliance
i) Lead on compliance administration for the Organisation including, for
example
Equality and Diversity annual monitoring across all projects
Information assurance staff training tracking
DBS and similar safeguarding records
Health and Safety, ensuring each team leader/manager is
undertaking regular checks such as alarms, fire extinguishers,
PAT testing
Induction records
6. Information, Communication and Technology
i) Have a broad understanding of CREST WF’s IT requirements across all
services/projects and provide solutions where possible
ii) Be familiar with a range of software packages including Microsoft, Excel,
Powerpoint, and others where appropriate
iii) Have responsibility for managing the contracts with IT and telephone
providers, including external IT support, and be their main point of contact
and manage the telephony infrastructure
iv) Respond to requests from staff regarding hardware, software or network
connection problems or questions, and arrange ICT support and advice to
staff and volunteers from the external ICT support provider
v) Liaise with the ICT support provider to ensure the organisation is aware of
the most appropriate and cost-effective equipment and software
vi) Assist in developing the ICT infrastructure to extend its capabilities and
resilience
7. Professional Development
i) Attend regular support and supervision and appraisal meetings with the
Operations Director
ii) Keep up-to-date and to meet identified learning and development
needs as appropriate to the role
8. Other
i) Uphold and promote the Aims and Principles of CREST Waltham
Forest
ii) Uphold and promote the Equality and Diversity policies of CREST WF
iii) Work at the organisations office
iv) In addition to the tasks and duties outlined in this Job Description, to
undertake such duties which are generally compatible with the
functions of the post
You can download the person specification document here regarding the skills required for the role.
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